Contract Database

The APWU contract database contains memorandums of understanding, step 4 agreements, arbitration decisions, and question and answer documents about issues affecting our contract.

Filter

9 Results

Customer Care Center ×

2023-07-27 MOU – Telework Program for Customer Care Center and Customer Retention Team Clerk Craft Employees Pilot

The purpose of this Memorandum of Understanding (MOU) is to establish the terms and conditions of a Telework Program for Clerk Craft employees assigne...

Download File

2023-07-27 MOU – Telework Program for Customer Care Center and Customer Retention Team Clerk Craft Employees Pilot

July 27, 2023

The purpose of this Memorandum of Understanding (MOU) is to establish the terms and conditions of a Telework Program for Clerk Craft employees assigne...

Download File

2013-2-25_mou_-_customer_care_center_ccc_temporary_staffing.pdf

February 25, 2013

The parties acknowledge their commitment to insourcing the call center work with sufficient staffing In order to bring closure to the outsourced contr...

Craft:

Download File