2019-08-19_mou_re._wichita_customer_care_center_full-time_duty_assignment_complement_increase.pdf

The parties agree to the following procedures for additional bargaining unit staffing at the Customer Care Center (CCC) located in Wichita, Kansas. 1. The Postal Service agrees to establish 120 additional Clerk Craft bargaining unit duty assignments at the Wichita CCC. The Wichita CCC will remain part of the Wichita bid cluster. These duty assignments will consist of: a. Customer Care Agents, Tier 1 (P7-06), Occupation Code: 2320-0010 2. No fewer than 120 bargaining unit duty assignments at the Wichita CCC, as described in #1 above, will be posted to the Wichita bid cluster no later than the first bid cycle in October 2019. All 120 new duty assignments will be posted in the same bid cycle with the same posting date. In accordance with Article 8.2.C, as far as practicable the jobs shall be posted with consecutive days off. 3. After the initial bid cycle, any remaining unassigned regular (UAR) Clerk Craft employees will be assigned to residual duty assignments in accordance with Article 37.4. 4. In order to minimize any negative operational impact on Function 1 (F1) and Function 4 (F4) operations within the Wichita bid cluster, 52 current Postal Support Employees (PSEs) within the installation will be converted to UAR status no later than September 14, 2019. This action is to provide adequate coverage for vacancies created by the posting and bidding of the 120 additional CCC duty assignments. 5. The District may concurrently hire 145 PS Es, 52 of which will be utilized to backfill the F1 & F4 assignments of the PS Es converted in accordance with #4 above. If the hiring of these 145 PSEs causes the District to temporarily exceed the District PSE Cap, the District will come into compliance with the PSE Cap no later than 90 days from the signing of this MOU (except for the Peak Season). 6. The installation may retain five (5) window trained UARs (PSEs that were converted in accordance with #4 above) until their replacements are trained and qualified. 7. Training for the senior bidders on the newly established CCC duty assignments will be in accordance with Article 37. Senior bidders will report to their new duty assignments and schedules upon completion of the 4-week training period. Senior bidders will remain in their current assignment and schedule until they report for training. 8. It is anticipated that a significant number of the PS Es converted in accordance with #4 above will bid on, or be assigned to, residual vacancies generated by the posting of the new duty assignments in the CCC. The CCC may initiate training as soon as possible to expedite placement in the new assignments, as long as this advanced training does not negatively impact F1 & F4 operations. This training does not guarantee placement into a CCC duty assignment, but is only provided to expedite placement if a PSE, converted in accordance with this agreement, is a successful bidder, or otherwise placed in a CCC duty assignment in accordance with this MOU and the collective bargaining agreement. The parties further agree to discuss at the national level any unforeseen circumstances that may arise during this transition process involving the 120 additional bargaining unit duty assignments at the Wichita CCC. Any disputes arising from application of this MOU will be addressed by the signatories at the national level. This agreement shall be without precedent and cannot be cited by either party in any forum for purposes other than enforcing or interpreting the provisions contained herein.

Call Center

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The parties agree to the following procedures for additional bargaining unit staffing at the
Customer Care Center (CCC) located in Wichita, Kansas.
1. The Postal Service agrees to establish 120 additional Clerk Craft bargaining unit duty
assignments at the Wichita CCC. The Wichita CCC will remain part of the Wichita bid
cluster. These duty assignments will consist of:
a. Customer Care Agents, Tier 1 (P7-06), Occupation Code: 2320-0010
2. No fewer than 120 bargaining unit duty assignments at the Wichita CCC, as described in #1
above, will be posted to the Wichita bid cluster no later than the first bid cycle in October
2019. All 120 new duty assignments will be posted in the same bid cycle with the same
posting date. In accordance with Article 8.2.C, as far as practicable the jobs shall be posted
with consecutive days off.
3. After the initial bid cycle, any remaining unassigned regular (UAR) Clerk Craft employees will
be assigned to residual duty assignments in accordance with Article 37.4.
4. In order to minimize any negative operational impact on Function 1 (F1) and Function 4 (F4)
operations within the Wichita bid cluster, 52 current Postal Support Employees (PSEs) within
the installation will be converted to UAR status no later than September 14, 2019. This
action is to provide adequate coverage for vacancies created by the posting and bidding of
the 120 additional CCC duty assignments.
5. The District may concurrently hire 145 PS Es, 52 of which will be utilized to backfill the F1 &
F4 assignments of the PS Es converted in accordance with #4 above. If the hiring of these
145 PSEs causes the District to temporarily exceed the District PSE Cap, the District will
come into compliance with the PSE Cap no later than 90 days from the signing of this MOU
(except for the Peak Season).
6. The installation may retain five (5) window trained UARs (PSEs that were converted in
accordance with #4 above) until their replacements are trained and qualified.
7. Training for the senior bidders on the newly established CCC duty assignments will be in
accordance with Article 37. Senior bidders will report to their new duty assignments and
schedules upon completion of the 4-week training period. Senior bidders will remain in their
current assignment and schedule until they report for training.
8. It is anticipated that a significant number of the PS Es converted in accordance with #4 above
will bid on, or be assigned to, residual vacancies generated by the posting of the new duty
assignments in the CCC. The CCC may initiate training as soon as possible to expedite

placement in the new assignments, as long as this advanced training does not negatively
impact F1 & F4 operations. This training does not guarantee placement into a CCC duty
assignment, but is only provided to expedite placement if a PSE, converted in accordance
with this agreement, is a successful bidder, or otherwise placed in a CCC duty assignment in
accordance with this MOU and the collective bargaining agreement.
The parties further agree to discuss at the national level any unforeseen circumstances that may
arise during this transition process involving the 120 additional bargaining unit duty assignments
at the Wichita CCC. Any disputes arising from application of this MOU will be addressed by the
signatories at the national level.
This agreement shall be without precedent and cannot be cited by either party in any forum for
purposes other than enforcing or interpreting the provisions contained herein.

Document Type:  Memorandum of Understanding

Craft:  Clerk

Tags: Call Center

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2014-5-28_mou_for_wichita_call_center.pdf

May 28, 2014

STAFFING OF NEW CUSTOMER CARE CENTER WICHITA, KANSAS The parties agree to the following procedures for the bargaining unit staffing at the new Customer Care Center (CCC), to be located in Wichita, Kansas, at the former Remote Encoding Center (REC) site. 1. The Postal Service agrees to establish no fewer than 251 Clerk Craft bargaining unit duty assignments at the Wichita CCC. The Wichita CCC will become part of the Wichita bid cluster. These duty assignments will consist of: a. Customer Care Agents, Tier 1 (P7-06), Occupation Code: 2320-0010 b. Customer Care Agents, Tier 2 (P?-07), Occupation Code: 2320-0011 c. Customer Care Agents, Lead (P7-)8), Occupation Code: 2320-0012 2. The parties agree that except as provided below, the provisions of the MOU Re: Clerk Craft Jobs, Section 1, Corporate Call Center, will apply to the Wichita CCC. 3. In order to facilitate the closing of the REC site; minimize the impact to bargaining unit employees; and facilitate the initial staffing of the Wichita CCC, all Clerk Craft REC duty assignments at the Wichita REC site will be abolished effective May 31 , 2014, pursuant to Article 37, and the employees occupying those duty assignments will become unencumbered regular employees (UER) and remain on the same tour and schedule they are currently working. 4. No fewer than 251 bargaining unit duty assignments at the Wichita CCC, as described in #1 above, will be posted to the Wichita bid cluster with the May 28, 2014 bid cycle. In accordance with Article 8.2.C, as far as practicable the jobs shall be posted with consecutive days off. 5. After the initial bid cycle, any remaining UER Clerk Craft employees wi ll be assigned to residual duty assignments in accordance with Article 37.4. 6. Solely for the purpose of fill ing the initial 251 Wichita CCC duty assignments, and to minimize any negative impact on operations, the provision of Article 37 requiring the train ing of these senior bidders within a specific time frame is waived. The Postal Service wi ll begin training the first 100 senior bidders, on the Wichita CCC duty assignments, no later than June 23. The Postal Service will begin training the second 100 senior bidders no later than July 14, and the remaining senior bidders no later than September 1. An additional make-up training session, if needed, will be scheduled for September 22. 7. Training will be provĀ·ded on a seniority basis, un less doing so would cause insufficient coverage for non-scheduled days. In that situation, the most senior bidders with the required schedules will be trained first. The parties will meet at the local level to determine who wil l be trained in the event of insufficient coverage for non-scheduled days. If the local part:es areĀ unable to agree, the parties at the national level will discuss via the Alternate Dispute Resolution Process (ADRP). Senior bidders will report to their new duty assignments and schedules upon completion of their initial 3-week training period. Senior bidders will remain in their current assignment and schedule until they report for training. 8. In order to minimize any negative operational impact to other sections of the Wichita bid cluster during the initial posting and filling of the Wichita CCC duty assignments, the parties agree to allow the use of PSEs on a one-for-one replacement basis to cover the vacated duty assignments in Function 1 (REC site abolished positions included) and/or Function 4, until such duty assignments are filled. Vacated duty assignments will be posted and filled in accordance with the timelines established in Article 37.3. The Postal Service may exceed the District PSE Cap under these circumstances only for the limited number of one-for-one replacements. 9. In order to minimize any service disruption, after the one-for-one PSE replacement process has been completed, the parties agree to allow additional PSEs at the Wichita REC during the transition to the Salt Lake City REC, until such time as the Wichita REC site anticipated August 28 closing, but no later than November 14. The parties further agree to discuss at the national level any unforeseen circumstances that may arrive during this transition process involving the Wichita REC and CCC. This agreement shall be without precedent and cannot be cited by either party in any forum for purposes other than enforcing or interpreting the provisions contained herein.

Document Type: Memorandum of Understanding

Craft: Clerk