The intent of the patties is to resolve cases at the lowest possible level whether it is done
by telephone, in person, or through electronic communication. Normally, the parties
will meet on Step l grievances in person; however, a request by either party to
accommodate the process. by discussing a Step 1 grievance by telephone should not be
unreasonably denied. whenever possible, facilitation of the Step 1 discussion and
possible resolution through means of telephonic or electronic communication and/or
information sharing is encouraged.
Document Type: Memorandum of Understanding
Craft: All Craft