National Arbitration Supplemental Remedy Award: Article 1.6; Performance of Bargaining Unit Work

The issue in this National Level Arbitration was that postmasters were not reporting all their time on the window. In particular, the Union asserted that handbooks and manuals, guides, and jointly developed training materials outline that "End of Day," as specifically referenced in Paragraph 2.A of the GSRA, required a four-step process including advance deposit, final remittance, verifying of supporting documentation, and a daily PS Form 1412 closeout. The four-step process was used by clerks and postmasters to close out their individual sessions in POS (Point of Sale) technology when the GSRA was agreed to. Subsequently, the Postal Service replaced POS ONE with RSS (Retail System Software), created a PMEOD (postmaster end of day) button which the Union contended did not comply with the GSRA and had resulted in underreporting of time on the window.