National Award Goldberg: Call Center Agents Level (2013)

Call Center , position description , level , wage comparison

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Arbitrator Goldberg concluded that the Postal Service violated Article 19 by relying on private sector wage comparisons to place the Call Center positions at levels 4, 5, and 6, rather than at levels 6, 7, and 8, found be appropriate by the Organizational Effectiveness (OE) Department applying Employee & Labor Relations Manual, Section 233.2, which requires that "[c]comparison of a position's duties, responsibilities, and work requirements to key position descriptions serves as the only basis for evaluation." [emphasis added]

Document Type:  National Arbitration

GATS Number:  Q10C-4Q-C 12318440

Craft:  Clerk

Arbitrator Name: Stephen Goldberg

Tags: Call Center , position description , level , wage comparison

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