Welcome and Gratitude

Thank you for selecting the APWU Health Plan as your health insurance provider. We have designed a plan especially for YOU! We honor the opportunity to serve postal families. We not only pay claims, but we also provide a platform to collaborate and promote healthy lifestyles. This Open Season, the Health Plan enrolled over 2,500 new members! Today, we cover almost 174,000 lives. With the introduction of the Postal Service Health Benefits (PSHB) program, APWU members had many choices - thank you for trusting us. Your continued loyalty and new membership directly affect the union and our ability to organize. Union Proud, Say It Loud!

Our Commitment to You

In addition to strong benefits and affordable rates, the APWU Health Plan takes service and quality very seriously. Represented by the OPEIU Local 2 and SEIU 32BJ unions, our Customer Service team participates in ongoing training to effectively communicate the benefits of our plans. Our team excels at going the extra mile, with patience and empathy, to make sure you have a positive experience with us. If you have questions about your health plan, do not hesitate to call the Customer Service number indicated on the back of your Health Plan ID card.

High Option members, call 800-222-2798;

Consumer Driven Option members, call 855-808-3003.

Proven Excellence

In a recent independent audit, conducted by Mercer, the APWU Health Plan ranked one of the highest in PSHB in three categories: payment accuracy (99.18%), financial accuracy (99.63%) and administrative accuracy (100%).

The audit results surpassed the Office of Personnel Management (OPM) goal of 98%. With these scores, you can be con dent that you are enrolled in a plan that exceeds OPM quality standards. These high scores mean fewer errors, faster claims processing time, and greater peace of mind for you.

Your Voice Matters

As you embark on your first 100 days of coverage for the 2025 benefit year, let us know how we are doing! As our member base continues to grow, we want to check in with you to understand your experience. What works for you? What are some challenges? Please take a short survey, by visiting: hcsurvey.apwuhp.com. ■