Training Guides for LSSAs Updated

The training guides for Lead Sales & Services Associates (LSSAs) were recently revised in May of 2021. The training materials include the following:

Lead Sales and Services Associate On-the-Job Training Guide
Lead Sales and Services Associate (LSSA) Training – Participant Guide
Lead Sales and Services Associate (LSSA) Training – Facilitator Guide
Lead Sales and Services Associate (LSSA) Administrator Guide

The updated course materials were a result of joint efforts between the APWU and the Postal Service to maintain and improve the training that is provided to LSSAs. Clerk Craft Director Lamont Brooks praised the Union members on the committee, stating, “I want to thank APWU members Mark Apazeller (West Bend, WI Local) and Michael Barrett (Buffalo, NY Area Local) for their valuable assistance in the development of these guides. This was accomplished under the Collective Bargaining Agreement’s Retail Training Taskforce MOU.” 

The new training guides were sent to the Clerk Craft National Business Agents on June 8, 2021 to share with their respective Locals and State Organizations. The guides are also included with this update.