About the Research and Education Department

The APWU Research & Education Department coordinates the union’s research and educational programs, and serves as a clearinghouse for information on labor studies. 

Dealing with Difficult People

(This article first appeared in the January/February 2020 issue of the American Postal Worker magazine)

As postal employees, we are required to interact with co-workers, customers, supervisors and managers. We sometimes feel overwhelmed. To avoid saying the wrong thing at the wrong time. It might prove useful to learn how to “Deal with Difficult People.”

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