About the Research and Education Department

The APWU Research & Education Department coordinates the union’s research and educational programs, and serves as a clearinghouse for information on labor studies. 

Getting Your Money Back from a Product or Bad Service

(This article first appeared in the November/December 2020 issue of the American Postal Worker magazine)

During the holiday season, we often purchase products or pay for a service that we are disappointed with or do not perform as advertised. To assist you in getting your money back, the Federal Trade Commission (FTC), the federal government’s consumer protection agency, lists strategies on its website that will help.

1. Return Item to the Store or Website - Talk to a store employee or manager, or if you bought the item online, insure and return it with a return receipt requested, as soon as possible. “Explain the problem and what you would like the company to do. Keep a record of all conversations — who you spoke with and when, and what action they promised,” the FTC says.

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