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American Postal Workers Union Logo
  • Our Union
    • About APWU
      • Join APWU
      • Officer Directory
      • Affiliates
      • APWU State and Local Links
      • APWU History
    • Executive Officers
      • President
      • Vice President
      • Secretary-Treasurer
    • Departments
      • Industrial Relations
      • Legislative & Political
      • Organization
      • Research & Education
      • Human Relations
      • Health Plan
      • Retirees
    • Crafts
      • Clerk
      • Maintenance
      • Motor Vehicle Service
      • Support Services
    • Regional Coordinators
      • Central Region
      • Eastern Region
      • Northeast Region
      • Southern Region
      • Western Region
  • News and Events
    • APWU Articles
    • Events
    • Press Releases
    • Postal Wire
    • Videos
  • What We Stand For
    • Save The Post Office
    • U.S. Mail is Not for Sale!
    • Grand Alliance
    • Postal Banking
    • Stand Up For Safe Jobs
  • For Members
    • Members Only
    • Pay Information
    • Benefits
    • Safety and Health
    • Career Employees
    • Postal Support Employees
    • Retirees
    • Coronavirus Information for Members
    • Veterans Resources
  • For Locals
    • Contract Database
    • Frequently Requested Resources
    • Stewards' Corner
    • USPS Handbooks and Manuals
    • AFL-CIO Affiliation
    • Dues, Mailing Lists & Membership
    • Election of Union Officers
    • Financial Issues for Local, State Union Officers
    • Merger Guidelines
  • About APWU
    • Join APWU
    • Officer Directory
    • Affiliates
    • APWU State and Local Links
    • APWU History
  • Executive Officers
    • President
    • Vice President
    • Secretary-Treasurer
  • Departments
    • Industrial Relations
    • Legislative & Political
    • Organization
    • Research & Education
    • Human Relations
    • Health Plan
    • Retirees
  • Crafts
    • Clerk
    • Maintenance
    • Motor Vehicle Service
    • Support Services
  • Regional Coordinators
    • Central Region
    • Eastern Region
    • Northeast Region
    • Southern Region
    • Western Region

Function 7 - Bulk Mail, Mailing Requirements, and Call Centers

    In this section, position descriptions for Bulk Mail Tech, Mailing Requirements Clerk, and clerks who work in Call Centers are available. In addition, national-level arbitration awards and settlements affecting Call Centers can also be viewed.

    2022-05-06 Telework MOU

    Postal clerk receives a package from a customer

    2022-05-06 Bulk Mail and Requirements Clerk Position Qualifications MOU

    2019-08-19 MOU re. Wichita Customer Care Center Full-Time Duty Assignment Complement Increase

    2016-12-08 Goldberg Sales Retention

    2014-06-03 Q&A on Wichita Customer Care Center MOU

    2014-05-28 MOU for Wichita Call Center

    2013-10-28 Call Center Jobs Upgrade - Goldberg

    The Contract Action Teams Meeting

    2013-02-25 MOU - Customer Care Center (CCC) Temporary Staffing

    Resources

    Position Descriptions

    • BULK MAIL CLERK (P7-07) POSITION DESCRIPTION
    • BULK MAIL TECH (P7-07) POSITION DESCRIPTION
    • CUSTOMER CARE AGENT - TIER 1 (P7-06) POSITION DESCRIPTION
    • CUSTOMER CARE AGENT - TIER 2 (P7-07) POSITION DESCRIPTION
    • CUSTOMER RETENTION AGENT (P7-06) POSITION DESCRIPTION
    • MAILING REQUIREMENTS CLK (P7-08) POSITION DESCRIPTION
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