Group A
Issues=Customer Care Center
MOU: Staffing of Customer Care Center, Wichita KS (2014)
May 28, 2014
Document Type: Memorandum of Understanding
Craft: Clerk
Q & A: MOU Staffing of Wichita Customer Care Center (2014)
June 3, 2014
Document Type: Question & Answer
Craft: Clerk
MOU: Customer Care Center CCC Temporary Staffing MOU (2013)
February 25, 2013
Document Type: Memorandum of Understanding
Craft: Clerk
2013-2-25_mou_-_customer_care_center_ccc_temporary_staffing.pdf
February 25, 2013
The parties acknowledge their commitment to insourcing the call center work with sufficient staffing In order to bring closure to the outsourced contract With the understanding that the terms of this memo have no effect on the parties dispute over...
Document Type: Memorandum of Understanding
Craft: Clerk
2023-07-27 MOU - Telework Program for Customer Care Center and Customer Retention Team Clerk Craft Employees Pilot
July 27, 2023
The purpose of this Memorandum of Understanding (MOU) is to establish the terms and conditions of a Telework Program for Clerk Craft employees assigned to the Enterprise Customer Care Centers (ECCCs) and Customer Retention Teams (CRTs).
Document Type: Memorandum of Understanding