Your Fundamental Right to Freedom of Choice is at Risk! Are You A Victim of Ageism in the Digital Age?

(This article appeared in the March/April 2026 issue of The American Postal Worker magazine)

Why are “Digital Barriers” set up for postal and federal employees? Is there still freedom of choice? Employees who do not have email addresses or home computers must still have their rights for access to information and services offline protected and enforced. Many people struggle to feel confident using modern technology. According to AARP research, 64% of adults over age 50 feel that technology is not designed with their age group in mind. Pew Research Center surveys find that seniors are moving towards more digitally connected lives. As more tasks move online, there are unique and ever-increasing barriers and challenges that may hinder some older adults from going online and using new technology. One technological challenge facing older adults is that many are just not confident in their own ability to learn about and properly use electronic devices. Seniors are also more likely than those in other age groups to say they need help from others to show them how to use new devices.

Older adults feel that technology has had a mostly positive effect on society, and the vast majority of adults ages 65 and older say that having access to high-speed internet at home is either essential or important. Older adults may also face physical challenges that might make it difficult to use or manipulate devices.

According to American Psychological Association writer Kirsten Weir, ageism is one of the last socially accept-able prejudices. In reframing attitudes toward aging, she says that, “Psychologists are examining the age discrimination that pervades American culture and helping people to reimagine healthier relationships with their older selves.” Ageism is a stubborn prejudice. People of all ages show bias against older adults.

The National Digital Inclusion Alliance reports that citizens without digital access face significant barriers to accessing public services and engaging with elected representatives. The “Digital Divide” creates a new form of civic disenfranchisement. This highlights the real need to create age-friendly environments that cater to everyone’s needs in the digital age; policymakers and service providers should provide diverse choices for older adults, rather than relying solely on one-size-fits-all technological solutions.

While there is no single, universal law titled the “Right to be Offline,” there are federal and state regulations that mandate government agencies provide alternative access methods, such as in-person, mail-based, or phone services, to ensure non-discrimination and equal access for all citizens. 

The bottom line is that our voices must be heard on this issue. Working members who do not have or do not use personal email addresses can request that the Postal Service mail them retirement information, such as their Annuity Estimate for a specific date and retirement booklet. Also, retiree members should call the Office of Personnel Management (OPM) at 1-888-767-6738 and their congressional representatives. Tell the OPM that you want them to mail you the information. Protect your right to be “offline”! Speak up and speak out!