National Award Goldberg: Call Center Agents Level (2013)
October 28, 2013
Document Type: National Arbitration
Craft: Clerk
Arbitrator Name: Stephen Goldberg
Case No. Q10C-4Q-C 12318440
October 28, 2013
The Postal Service violated Article 19 by failing to follow the procedures of ELM 233.2 in relying on private sector wage comparisons to rank the Customer Care Agents at Levels 4, 5, and 6, rather than at Levels 6, 7, and 8, found to be...
Document Type: National Arbitration
Craft: Clerk
Arbitrator Name: Stephen Goldberg
2014-5-28_mou_for_wichita_call_center.pdf
May 28, 2014
STAFFING OF NEW CUSTOMER CARE CENTER WICHITA, KANSAS The parties agree to the following procedures for the bargaining unit staffing at the new Customer Care Center (CCC), to be located in Wichita, Kansas, at the former Remote Encoding Center (REC)...
Document Type: Memorandum of Understanding
Craft: Clerk
2014-6-3_qa_on_wichita_customer_care_center_mou.pdf
June 3, 2014
STAFFING OF WICHITA CUSTOMER CARE CENTER 1. Question: Article 37.3.A.10.e states, "Employees in levels below PS-6 who are promoted as a result of this section will be restricted from bidding to duty assignments in PS-6, PS-7 and PS-8 positions...
Document Type: Question & Answer
Craft: Clerk
2019-08-19_mou_re._wichita_customer_care_center_full-time_duty_assignment_complement_increase.pdf
August 19, 2019
The parties agree to the following procedures for additional bargaining unit staffing at the Customer Care Center (CCC) located in Wichita, Kansas. 1. The Postal Service agrees to establish 120 additional Clerk Craft bargaining unit duty...
Document Type: Memorandum of Understanding
Craft: Clerk
goldberg_sales_retention.pdf
December 6, 2016
The Postal Service violated the 2010 Agreement by failing to assign newlycreated Sales Retention Team positions to the clerk craft.
Document Type: National Arbitration
Craft: Clerk
Arbitrator Name: Stephen Goldberg